Greenlink implemented multiple changes to its fixed routes on July 1, 2019, and now that the redesigned routes have been in service for six months, the Greenlink staff is hosting a series of customer listening sessions to gauge their effectiveness. At the listening sessions, customers can provide feedback on how the routes are working, how they would like to see the routes change and which elements of the changes should be kept in place. Each of the sessions below will be held at the Greenlink Transit Center (100 W. McBee Avenue):
Saturday, January 25…….10:30 – 11:30 a.m.
Thursday, January 30…….5:30 – 6:30 p.m.
Tuesday, February 4…….11:30 a.m. – 12:30 p.m.
Thursday, February 6……6:30 – 7:30 a.m.
According to James Keel, Greenlink’s director of public transportation, customer feedback is vital to deciding how Greenlink can continue to improve its service. “We need to hear from our riders in order to understand how we can better meet their needs,” said Keel. “Instead of presenting solutions to them, we’re asking them to help us identify future changes that they think will make the transit system better.”
Customer feedback may prompt further evaluations of ridership and on-time performance data, which could result in staff recommendations for future route changes. Individuals who are unable to attend one of the listening sessions can email their feedback to email@example.com by February 13, 2020.